Health Center: Grievance Policy

According to the University of Portland Office for Students with Disabilities Policy and Procedures, the grievance procedure shall proceed as follows:

1. Students who wish to grieve a decision or action taken by a University representative should contact the Office for Students with Disabilities as soon as possible. 
   
2. A student’s complaint of discrimination under the regulations of Section 504 or the ADA must be submitted to the OSWD, in writing.  This complaint should include the following information:

Ø      Clear statement of the grievance

Ø      Background information, as necessary

Ø      Additional documentation relating specifically to grievance (e.g. e-mails, evaluations, correspondence, etc.)

Ø      Statement of options for resolution of grievance

3. The Office for Students with Disabilities shall act to resolve the student’s complaint as quickly as possible.  If the OSWD is unable to resolve the complaint, or if the student wishes to appeal the action of the OSWD, the complaint will be brought to the Director of the University Health Center. 
   
4. The Director of the University Health Center shall attempt to resolve each grievance as quickly as possible.  Steps in this process shall include interviews with the complainant and the appropriate faculty and staff, review the facts, a determination of whether the complaint is valid, and the establishing of timely and appropriate corrective action where there has been discrimination.  The Director’s conclusions shall be conveyed to both parties. 
   
5. If the Director is not able to make a determination as to whether or not the complaint is valid, or if the complainant wishes to appeal the decision of the Director, the grievance may be forwarded to the Office of the Provost for resolution. 
   
6. The Office of the Provost serves as the ADA Academic Liaison and shall make every effort to resolve a grievance at the tertiary level.  His or her decision will be final.

Note:   Prior to, during, or after pursuing the grievance procedure, the student has a right to submit a complaint to the Office for Civil Rights (within 180 days) and/or to the court.