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- Physical Plant, MSC 148
- 5000 N Willamette Blvd.
- Portland OR 97203
Physical Plant: Frequently Asked Questions
For students living in the residence halls, please submit your maintenance or key request to your assistant hall director as outlined by the Office of Residence Life. The request will be passed to the Physical Plant for processing.
For all others on campus, including residence life staff, simply go to our online iServiceDesk and submit the request. Either click the iServiceDesk button to the right of this page or enter workrequest into the webpage's URL. Once there, just follow the prompts.
For those living in University-owned rental units, iServiceDesk is not available at this time. Please email your request to firstname.lastname@example.org or call us at (503) 943-7306.
For emergency maintenance or key issues:
If the Physical Plant is open, call us at (503) 943-7306.
If the Physical Plant is closed, call Public Safety at (503) 943-7161.
For students living in the residence halls, please submit your maintenance or key requests to your assistant hall director—as outlined by the Office of Residence Life. The request will be passed to the Physical Plant for processing.
For all others on campus, including residence life staff, simply go to our online iServiceDesk and submit the request. Either press the iServiceDesk button to the right of this page or enter workrequest into the webpage's URL. Once there, follow the prompts.
For those living in University-owned rental units, iServiceDesk is not available at this time. Please e-mail your request to email@example.com or call us at (503) 943-7306 and leave a message.
For emergency maintenance or key issues, call Public Safety at (503) 943-7161.
An emergency maintenance issue is anything that cannot wait until the Physical Plant is open because of potential harm to you, others, the area around you, or equipment.
Examples of an emergency maintenance issue are:
Physical Plant response time depends on whether or not the issue is during our normal operating hours.
If we are open, call us at (503) 943-7306 and someone will be there within minutes.
If we are closed, call Public Safety at (503) 943-7161 and an on-call Physical Plant technician will be there as soon as possible—no longer than an hour.
You can expect a Physical Plant technician to communicate with you within three workdays of us receiving the request.
Our process is as follows:
Once the work or key request is received, it will be converted to a work order and a specific number will be assigned. Also, a maintenance technician will be scheduled. This usually happens within an hour or so of us receiving the request.
Once a work order has been assigned, the requester will receive an e-mail with its number and directions on how to check its status. In fact, the requestor will receive an e-mail anytime the status of the work order changes and when it is completed.
The assigned maintenance technician will take your request and prioritize it with the other work orders he/she has been given. However, the technician should make contact with you or the requester within three workdays of it being assigned to him/her—either to fix the problem or to tell you when it will be fixed.
If you are off-campus, give us a call at (503) 943-7306 or e-mail us at firstname.lastname@example.org. We'll get back to you.
For non-emergency issues, the technician will investigate/fix the issue during his/her regular hours (normally, 8:30AM - 4:30PM) with the following exceptions:
Residence halls will not be entered until 10:00AM.
Rental units will not be entered until 9:00AM.
The technician will normally speak directly to an individual at the place of repair and indicate that the job is completed. If no one is there, the technician will leave a note indicating his/her presence and what was accomplished.
We will minimize the disturbance to any of your items in your room, unit, or office. We will only disturb items that are necessary for the job to be accomplished. Afterward, we will replace any disturbed items if possible and clean up after ourselves. If items were disturbed or we left a mess, please contact the Physical Plant at (503) 943-7306 or email@example.com.
In addition, it is our policy to always lock an unoccupied room, unit, or office after we leave, regardless of whether or not it was unlocked upon arrival.
If you have other questions, please don't hesitate to contact the Physical Plant office either by e-mail: firstname.lastname@example.org or by phone: (503) 943-7306.
Our Hours:Weekdays 8 AM - 4:30 PM
(503) 943-7322 (fax)
To submit a work, residence hall key, or project request, click the button below
(available at an on-campus wired computer or through PilotsWPA)
After Hours Emergencies:
Call Public Safety