For students living in the residence halls, please submit your maintenance or key request to your assistant hall director as outlined by the Office of Residence Life.  The request will be passed to the Physical Plant for processing.

For all other on campus, including residence life staff, simply go to our online iServiceDesk and submit the request.  Either click the iServiceDesk button to the right of this page or enter workrequest into the webpage's URL.  Once there, just follow the prompts.

For those living in University-owned rental units, iServiceDesk is not available at this time.  Please email your request to physicalplant@up.edu or call us at 503.943.7306.

For emergency maintenance or key issues:
   If the Physical Plant is open, call us at 503.943.7306.
   If the Physical Plant is closed, call Public Safety at 503.943.7161.

For students living in the residence halls, please submit your maintenance or key requests to your assistant hall director - as outlined by the Office of Residence Life.  The request will be passed to the Physical Plant for processing. 

For all others on campus, including residence life staff, simply go to our online iServiceDesk and submit the request.  Either press the iServiceDesk button to the right of this page or enter workrequest into the webpage's URL.  Once there, follow the prompts.

For those living in University-owned rental units, iServiceDesk is not available at this time.  Please e-mail your request to physicalplant@up.edu or call us at 503.943.7306 and leave a message.

For emergency maintenance or key issues, call Public Safety at 503.943.7161. 

An emergency maintenance issue is anything that cannot wait until the Physical Plant is open - because of potential harm to you, others, the area around you, or equipment.

Examples of an emergency maintenance issue are:

You can expect a Physical Plant technician to communicate with you within three work-days of us receiving the request.

Our process is as follows:

Once the work or key request is received, it will be converted to a work order and a specific number will be assigned.  Also, a maintenance technician will be scheduled.  This usually happens within an hour or so of us receiving the request.

Once a work order  has been assigned, the requester will receive an e-mail with its number and directions on how to check its status.  In fact, the requestor will receive an e-mail anytime the status of the work order changes and when it is completed.

The assigned maintenance technician will take your request and prioritize it with the other work orders he/she has been given.  However, the technician should make contact with you or the requester within three work-days of it being assigned to him/her - either to fix the problem or to tell you when it will be fixed.

We will minimize the disturbance to any of your items in your room, unit or office.  We will only disturb items that are necessary for the job to be accomplished.  Afterwards, we will replace any disturbed items if possible and clean up after ourselves.  If items were disturbed or we left a mess, please contact the Physical Plant (503.943.7306 or physicalplant@up.edu).

In addition, it is our policy to always lock an unoccupied room, unit, or office after we leave - regardless of whether or not it was unlocked upon arrival.