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- FAQ
- Student Accounts
- Waldschmidt 130, MSC 156
- 5000 N Willamette Blvd.
- Portland OR 97203
- 503-943-7347
- stu-acct@up.edu
Student Accounts: FAQ
How do I get my ID card validated?
ID cards are validated when students’ accounts are paid. If student loans have not arrived and are part of the payment, students pay the amount owing less the loan amount expected as long as all required financial aid paperwork was submitted before the priority deadline.
Can I get into my dorm and/or access my Pilot Points if my account is not paid by the first day of class?
You will usually have no trouble with dorms or food service during the first week of classes, but if your account is not paid by the the due date you should contact the Office of Student Accounts for a payment extension and a temporary authorization to access your meal plan.
How do I get money to buy my textbooks?
You buy your books from your own funds unless you have financial aid that overpays your student account. If you expect an overpayment, the Office of Student Accounts will advance you funds to purchase textbooks up to the amount of the overpayment or the cost of your textbooks, whichever is less. You must obtain a voided receipt showing your book total from the bookstore and bring it to the Student Accounts office. You will receive a voucher made out to the University of Portland Barnes and Noble Bookstore. You may request a book advance the Thursday before classes begin through the first day of the semester, however, the Student Accounts office is closed on Saturday and Sunday.
If my financial aid overpays my account, when can I pick up my refund?
Refund checks are processed twice a week. Email notifications will be sent to the up.edu account when the refund has been processed.
Refunds will be automatically direct deposited to the account the student has designated on the
Direct Deposit Form
. If a student has not signed up for direct deposit
, the refund will be mailed directly to the student. We encourage all students to sign up for direct deposit.
Due to the high volume of requests, there may be a delay in the processing of student refund checks during the first two weeks of each semester
.
I've had a credit on my account for over a week. Why haven't I received a refund?
Possible reasons you have not received your refund include:
- Refunds will not be processed until after the first day of the semester; no refunds will be issued prior to the start of the semester.
- A refund cannot be processed until there is an ending credit balance on the student account.
- There is a two-week holding period for credits that result from an overpayment from a check or e-payment of any kind.
- Refunds are not issued for students with monthly payment plans (TMS) until the plan is paid in full.
- Credits from Parent Plus loans are issued to the parent who took out the loan unless the parent has submitted written authorization to issue the check to the student.
If I have a work/study job, when do I get paid?
Payday for student employees is the 10th and the 25th of each month. Paychecks will be direct deposited or mailed to students by the payroll office. We encourage students to sign up for
Direct Deposit.
How often will I be billed for tuition and fees?
The University of Portland bills students on a semester basis for tuition, fees, room & meal plan, and other incurred charges. The initial statements for fall and spring semester are distributed in mid July and mid November, respectively. Subsequent statements are emailed to students' UP email address on a monthly basis thereafter.
If my parents call, can you tell them how much I owe?
The Student Accounts office cannot release any information regarding your account, including the account balance to anyone other than you, unless a Student Records Release form has been submitted. Even if your parents have made all the payments on your account in the past, we cannot release information to them unless you’ve designated on the Student Records Release form that you’ve given them access to your student account information.
To fill out a form, please contact Chris Olinger (olingerc@up.edu or 503-943-7107) in the Graduate School office.
To fill out a form, please contact Chris Olinger (olingerc@up.edu or 503-943-7107) in the Graduate School office.
How can I tell if my health insurance waiver has been processed?
Your insurance waiver has been processed if your invoice has “Health Insurance Waiver” and the amount of $1,072.00 in the credit column listed under "Actual Payments". If your invoice does not reflect the insurance waiver and you think you have turned one in, contact the Office of Student Accounts. You have only until the end of the first week of school to process the waiver.
If I have my own insurance can I use the University Health Center?
Yes. All full time students are entitled to the University Health Center services.
What is the student government fee used for?
The student government fee is assessed by the Associated Students of the University of Portland (ASUP) to provide support for student organizations and concerns, and to finance social, educational, and cultural activities for students.
Who is charged professional tuition?
Business, Computer Science, Economics, Engineering, School of Education and Nursing courses are charged an additional $50.00 per credit fee.
I paid a $400 deposit. Why does only $300 show as a credit on my invoice?
If you are living on campus, $100 of the deposit is applied as a damage deposit while you are living in the dorm. It will be refunded when you leave the dorm. The other $300 applies toward your fall tuition. If you are not living on campus, the entire $400 applies toward your fall tuition.
Why is my loan money not on my invoice?
Typically loan money will not appear on your account until the week before school begins. You may view your student account on line using the UP Portal to see if your loan has credited your account. All required financial aid paperwork must be submitted before loans can be disbursed to your account. For additional information please contact the Financial Aid office at 503-943-7311.
My award letter says my Stafford loan is $2,750, but my student account and invoice show $2,723.00 Why?
There is a “1% Loan Origination Fee” for Federal Stafford Loans, and a 4% Loan Origination Fee for Federal PLUS Loans. The award letter reflects the amount you repay; your student account and invoice reflects the net amount you receive.
Can I cash a check?
The University provides check cashing service to all current students, staff and faculty up to $75.00 a day. Students should remember that a current University of Portland ID card is necessary for all transactions.
What happens if my check is returned unpaid?
The University of Portland's bank will automatically deposit the check two times before it is returned to the University. A $50.00 fee plus the amount of the returned check will be charged, and a hold will be placed on the student's account until the balance is paid in full. A notice will be mailed notifying the student of the returned check. Accepted payment methods are cash, money order, cashier's check or wire transfer; a personal check may not be accepted. In addition, check-cashing privileges may be revoked.
Why didn't I receive a 1098-T tax form?
You will not receive a 1098T-if one of the following applies to you:
- You have received scholarships, grants, third-party payments, tuition remission and/or tuition exchange in the amount equal to or in excess of your qualified tuition and fees.
- You are not a U.S. citizen
- You graduated in spring semester. In most cases, you would have been registered and billed for spring semester in November or December of the prior calendar year, and so the charges for that semester would appear on the prior year’s 1098-T.
- The address listed on your self-serve account is no longer current
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