Technical Support: Media Services Front Desk

Job Overview:
This student position in the Office of Technical Support is the primary point of contact between Media Services and University community. A qualified candidate for this position will have excellent customer service and communication skills. The front desk position also entails managing and coordinating the deliveries and returns during the shift. An intermediate working knowledge of the workings of the classrooms on campus as well as the equipment provided by Media Services is very critical. A successful candidate will also work closely with both the Senior Media Services Specialist and the Media Services Specialist to strive for a high level of customer service satisfaction. This position is between the hours of 7:45 AM and 5:00 PM.

Pay Rate: Current starting wage is 8.90/hr

Accountable To: Senior Media Service Specialist, Media Services Specialist, and Office of Technical Support Assistant Director.

Duties and Responsibilities:

1. Assist University community members as a first point of contact for both a walk-in and phone situations.
2. Assist in organization and assignment of deliveries during the shift.
3. Check out and in the student Nextel phones and be responsible for them during the shift.
4. Assure Media Services customer service is of the highest caliber by keeping the full-time staff informed of any issues or concerns.
5. Understand all Media Services policies regarding check out lengths and authorizations.
6. Be up to date on all the equipment Media Services carries, maintains, and checks out.
7. Have an excellent working knowledge of the Webcheckout reservation system.
8. Monitor deliveries and returns during shift, and coordinate all necessary equipment movement.
9. Know and follow the guidelines and policies contained in the I.S. Employee Manual.
10. Possess an intermediate working knowledge of the equipment set-up and operation.
11. Serve the needs of the customers by employing good customer service and communication techniques.
12. Maintain a positive and professional attitude while working in the Support Center.
13. Ensure that the Media Services Center front desk and student work area is clean at the end of each shift.
14. Perform other duties as assigned.