Technical Support: Media Services Technician

Job Overview:
Provides support and minor assistance to students, faculty and staff in the Classrooms and in the Information Services Technical Support Center, and where needed onsite about the University. Major responsibilities involve delivering equipment to classrooms on time and in a competent manner, as well as basic trouble shooting of equipment in Media Services’ inventory.

Pay Rate: Current starting wage is $8.50.

Accountable To: Media Service Manager and Media Services Specialist.

Duties and Responsibilities:
1. Serve the needs of the all users by employing good customer service and communication techniques.
2. Assist users in the events, classrooms, and Support Center by resolving basic equipment functionality and procedures.
3. Assure that the classrooms, and Support Center as well as any onsite visits are clean and orderly when you leave.
4. Assist users at point of contact (ion-site or in the Support Center) by resolving basic functionality and equipment problems, seeking answers to more complex problems, and arranging for follow-up resolution if the problem cannot be resolved immediately.
5. Assure that the Support Center operate appropriately by keeping it clean, orderly, and stocked.
6. Setup, take down, and troubleshoot equipment in a timely fashion.
7. Provide onsite technical assistance to faculty and staff, including equipment and functionality and determine repair/replacement, fax and printer cartridge replacement, and education on important advancements in Media/Audio related problems using the technology available here at the University.
8. Possess a working knowledge of all the major A/V applications, hardware, network, used within the University community.
9. Be on task; seek new assignments when completed with old assignments.
10. Stay informed about procedural and policy changes as well as new technical information.
11. Make appropriate staff aware of problems and/or supply shortages.
12. Know and follow the guidelines and policies contained in the IS Employee Manual.
13. Read and understand the procedure and instruction guides for Media Employees