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- Home >>
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- Getting Help >>
- PilotsUP
- Web & Administrative Systems
- Buckley Center 17, MSC 194
- 5000 N Willamette Blvd.
- Portland OR 97203
- 503-943-7000
- help@up.edu
Web & Administrative Systems: PilotsUP Orientation
This PilotsUP orientation site is intended for people who are new to the University of Portland's portal, PilotsUP. Please use the navigation to the left to search for specific topics. If you need further assistance, please contact the Help Desk via email at help@up.edu or by calling (503) 943-7000. If you would like to request a PilotsUP Site, please complete this form to Request a PilotsUP Community.
What is PilotsUP?
PilotsUP is a secure web space for accessing the many online resources and information provided by the University, including the following: checking your email and grades, finding University events and announcements, and conducting your daily tasks. You can customize your PilotsUP experience through personal pages, that serve your particular needs and interests.
How do I login to PilotsUP?
You login to PilotsUP using your network username and password.
My password won't work. What's wrong?
If you cannot log into Pilots UP, it is likely that your password has expired and needs to be reset.
How do I manage my network password?
Please visit the network password management tool for password help. From this site you can:
* Update a known password (Use to update or reset a expired password)
* Change a forgotten password
* Change or update a security question
* Check to see when you password will expire
* View your Banner Pin
How do I change my password?
Visit the password management site mentioned in the FAQ above and select the appropriate option. For instance, if your password has already expired, select "Reset Forgotten/Expired Password."
When does my password expire?
Account passwords expire every 143 days. If your password has expired, contact the Help Desk at support@uphelp.zendesk.com.
How do I get around in PilotsUP?
Click on the pin to keep the Dockbar on the screen while you scroll.
The Quick Access menu gets you to frequently-used applications.
The Resources menu gets you to important University Resources.
The Pages menu takes you to your portal pages and community pages.
The Add menu lets you add apps and portlets to pages you own.
The Manage Menu gives you control over your portal pages and settings.
Click the Home link to go to your PilotsUP private home page.
Click your name to edit your own profile.
Make sure to click to logout of PilotsUP so that your account is always secure.
To get around in PilotsUP, you use the Dockbar, the big purple bar at the top of the PilotsUP Screen.
The Dockbar features the following icons and drop-down menus:
The Pin
Click on the pin to keep the Dockbar on the screen while you scroll.
Quick Access
The Quick Access menu gets you to frequently-used applications.
Resources
The Resources menu gets you to important University Resources.
The Pages menu
The Pages menu takes you to your portal pages and community pages.
The Add menu
The Add menu lets you add apps and portlets to pages you own.
The Manage Menu
The Manage Menu gives you control over your portal pages and settings.
Home
Click the Home link to go to your PilotsUP private home page.
Your Profile
Click your name to edit your own profile.
Sign Out
Make sure to click to logout of PilotsUP so that your account is always secure.
What can I find under the PilotsUP QuickAccess Menu?
The QuickAccess Menu gets you to the stuff you'll use the most at UP:
Email
The email link takes you to your UP student Gmail account.
Moodle
The Moodle link takes you to UP's learning management system.
Self Serve
The Self Serve link takes you to the Banner Self Serve application.
Files
The Files link takes you to FileUP, which gives you access to your files.
More
Click on this link to see even more quick access items, like ...
How do I find a campus map on PilotsUP?
Select the "Resources" menu from the Dockbar and choose "Campus Map." 
The UP Campus Map is an interactive web application based on the GoogleMaps platform. You can use it to highlight and find different locations on campus.
Where do I find email addresses and phone numbers for people at UP?
The PilotsUP Directory page lets you find phone numbers and addresses for people on campus.
To get to the "Directory" page, click on the "Resources" menu on the Dockbar, then choose "Directory":
Enter a person's name or a search term in the "Internal Directory" application and click "Search."
Where do I find UP's social networking pages?
Click on the Social Networking icon to visit the Social Networking page.
The Social Networking page in PilotsUP features links to the FaceBook, Twitter, YouTube and LinkedIn pages available for UP, its departments, programs, clubs and organizations.
The Social Networking page in PilotsUP features links to the FaceBook, Twitter, YouTube and LinkedIn pages available for UP, its departments, programs, clubs and organizations.
How do I get my own home page on PilotsUP?
If you have a login to PilotsUP, you also have a home page, a page you can customize with mini-applications known as "portlets." There are three ways to get to your home page:
- Click on the "Home" button in the dock bar.
- Click on the "Home" icon in the QuickLinks portlet.
- Select the "Pages" menu in the dock bar and click on "My Private Pages"
What do you mean when you say that can I customize my home page?
You can customize your home page in two ways:
1. You can change the look-and-feel of your home page using PilotsUP themes.
2. You can add mini-applications, called "portlets," to the page.
1. You can change the look-and-feel of your home page using PilotsUP themes.
2. You can add mini-applications, called "portlets," to the page.
How do I change the look-and-feel of my home page?
To change the look-and-feel of your page, complete the following steps:
- Login to PilotsUP
- Go to your Home Page by clicking on the home icon in the Dock Bar.
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Click on the Manage menu and select This Page.
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Choose Look and Feel
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Choose a theme that you like and click on it.
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Click on Return to Full Page
For more in-depth help, please visit the PilotsUP Help section in PilotsUP (requires login).
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- help@up.edu
- 503-943-7000
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