Message to Students - March 12

The following message was sent to University of Portland students from Vice President for Student Affairs Rev. John Donato, CSC, on March 12, 2020.

Dear University of Portland Student,

This morning Fr. Poorman announced that UP will transition to online learning, beginning on Wednesday, March 18.  The University will continue to assess the COVID-19 epidemic and will issue further communications as appropriate. 

Please be assured that all of us in Student Affairs are ready to assist you in fulfilling your academic requirements and supporting you in this period of transition to online instruction.  These are unprecedented challenges, and we appreciate your flexibility and understanding as we continue to respond to student needs.

Please refer to the information below to answer your immediate questions and check the UP COVID-19 website for up to date information and additional FAQs. 

With prayers for your health and success,

Rev. John J. Donato, C.S.C.

Vice President for Student Affairs

Residential Students

Beginning at noon on Tuesday, March 17, the residence halls will be open only to students who receive prior approval to remain on campus. For those who must be on campus, the University will remain open and provide essential services.  For those who wish to apply for permission to remain on campus, please complete this request form.  The Office of Residence Life and your Hall Directors are available to explain the process and will grant permissions. 

Frequently Asked Questions

Question: If I go home, should I pack and bring all of my personal belongings home?

Answer: Faculty should provide guidance to you about what books or course materials you may need, and the University stands ready to help you continue in your classes.

You should take your passports, identification, keys, course materials, laptops, and medication.

Finally, you should lean on your supports (family, etc.) and use careful discernment when considering whether or not to pack your room and bring everything home. Residence Life personnel will make trunk room storage available if you wish to pack and get everything in order now.

Question: If I go home, can I return to my residence hall to retrieve belongings?

Answer: Yes. Beginning at 12:00 p.m. on Tuesday, March 17, ID card access to residence halls will be limited to those students who have been approved by Residence Life to stay. Most students should/will return to their permanent addresses. We will ask you to call Residence Life ahead of time for access if you need to return to retrieve belongings.

Question: Will any students be permitted to remain in the residence halls?

Answer: For those who wish to apply for permission to remain on campus, please complete a request for on-campus housing form.  The Office of Residence Life and Hall Directors will work with the small population of students who may be unable to return home and are approved to remain in the halls. Staff are reviewing each request individually and working to respond to each student within 24 hours.

While some students may stay on campus, they too will take their classes online. Students remaining on campus should also understand that programming on campus will be very limited.

Question: Will the dining halls on campus be open during this time?

Answer: Yes, though Bon Appétit will make some adjustments to their services and hours. 

Thursday, March 12:

  • All Food Service: Normal Operations

Friday, March 13

  • Bauccio Commons: Normal Operations
  • Pilot House: Normal Operations, but Closing at 9:00 p.m.
  • Outlets (Franz Hall, Anchor): Closed

Saturday, March 14/Sunday, March 15

  • Bauccio Commons: Normal Operations
  • Pilot House: 4:00 p.m. to 9:00 p.m.
  • Outlets (Franz Hall, Anchor): Closed

Starting Monday, March 16

  • Bauccio Commons:
    • Monday through Friday, 8:00 a.m. to 7:30 p.m.
    • Saturday & Sunday,  9:00 a.m. to 7:30 p.m.
  • All Other Locations: Closed

Question: I am currently on campus and unable to cover the cost of travel home. Can the University of Portland provide any assistance?

Answer: If you have exceptional circumstances for consideration, please email the Office of Student Affairs at studentaffairs@up.edu and limited amounts may be available to assist you.  Discretionary funds are limited but priority is given to those most in need.

Question: I am returning home, but I do not have a laptop or internet access to participate in online classes. Can the University of Portland provide any assistance?

Answer: Please contact the Help Desk at 503.943.7000 or help@up.edu.

Question: I am currently on campus and I have special circumstances that would make it unsafe or infeasible for me to return home. Can UP provide any assistance?

Answer: For those who wish to apply for permission to remain on campus, please complete this request form here.  You may also contact the Care Team Coordinator at 503.943.7709 or studentaffairs@up.edu.

Question: Are all extracurricular activities cancelled?

Answer: All student extracurricular activities—including but not limited to—travel, competitions, events, programs, performances, intramurals, meetings, etc., both on and off campus, are cancelled until further notice. Decisions related to varsity athletics will be communicated by Athletics to impacted student-athletes.

Question: Will the Career Center remain open while the University moves to online learning?

Answer: Yes, the Career Center will maintain regular operating hours at this time. All appointments will be conducted virtually. Students can schedule appointments at any time through Handshake or by calling the office at 503.943.7201. Services will be appointment only, there will be no Drop-In Hours.

Question: Will the Health and Counseling Center remain open while the University moves to online learning?

Answer: Yes, the Health and Counseling Center (HCC) will maintain regular operating hours for on-campus or local students during this time period. All students, whether on campus or at home, can call HCC for consultation related to primary care or counseling.  After business hours access ProvRN, Providence ExpressCare Virtual, and ProtoCall services by calling 503.943.7134.

Please remember that students who are exhibiting medical symptoms of COVID-19 should call their Primary Health Provider or the Health and Counseling Center before coming for an appointment.

Question: What pastoral support services are available to students?

Answer: The Office of Campus Ministry (OCM) will remain open for on-campus or local students for walk-in crisis care during regular business hours. Please remember that students who are exhibiting medical symptoms of COVID-19 should call their Primary Health Provider or the Health and Counseling Center, before coming for an appointment.  Students may contact their pastoral residents or call the OCM at 503.943.7131 for an appointment. 

Question: What if a health care provider determines a student residing on campus needs to be tested for COVID-19?

Answer: The Health and Counseling Center is not testing for COVID-19. The student will be directed off campus for testing to a local urgent care facility or Emergency Room. The local health authority will direct isolation guidelines and monitoring recommendations for the student and the UP community. Based on the health authority’s recommendations, the student may need to relocate within a residence hall and begin self-isolation guidelines while results are in process.

Question: Will my health insurance cover COVID-19 testing and treatment?

Answer: The University’s Student Health Insurance, PacificSource, has implemented the elimination of copays, deductibles, and co-insurance when provided “in-network” for COVID-19 related testing and office visits. For students who do not have the Student Health Insurance Plan, they may contact their insurance provider directly to determine costs. Students may contact their insurance provider by calling the phone number on the backside of their health insurance card.

Question: What if a student residing on campus tests positive for COVID-19?

Answer: If the student tests positive, the student will shift to self-isolation guidelines and be subject to monitoring by the local health department.

Question: Will students receive reimbursements for room and board expenses?

Answer: On campus students who return to their permanent address during this time will receive a refund for prorated room charges in accordance with their housing contract. This means that a refund will be calculated based upon nights the student did not occupy his/her dorm room after completing the check-out process, starting Tuesday, March 17, 2020. On campus students who return to their permanent address during this time will also receive a refund of their unused meal plan balance. Refunds will be paid after the end of spring semester. Refund amounts will be net of any scholarships applicable to room and/or board.

In the event students do not return to campus and items are left in their dorm room and not removed by the traditional “move out” day, which is Friday, May 1, 2020, belongings will be packed up and stored and/or shipped to the student during the summer. A fee of $150 plus any shipping costs will be charged against any refund of prorated room charges. Exceptions to this must be approved by the Office of Residence life.

Question: When will move out occur for the residence halls?

Answer: Move-out dates will be confirmed once the University communicates whether campus will return to in-person instruction.  The traditional “move out” day is scheduled for Friday, May 1, 2020.