Guest Services Assistant

Position: Guest Services Assistant

Location: University of Portland Campus

Department: University Events

Genre: Guest Hospitality Services

 

 

Position Summary:

The Guest Services Assistant plays in integral role in the daily success of UP’s summer campus and conferences. This position will directly assist with conference preparation, facilities management, and administrative duties. The Guest Services Assistant will be responsible for checking in / out guests, follow up on potential guest concerns, and update various means of communication (while supporting all logistical conference operations. Please note, the Guest Services Assistant role is designated for University of Portland students who are currently enrolled for Fall classes.

 

Dates of Availability & Schedule:

The Guest Services Assistants is required to be available from May 23rd, 2022 - August 10th, 2022. Mandatory trainings will occur on 5/23/22 & 5/24/22. Given that we will have guests on campus throughout the summer, this includes availability on Memorial Day (Monday, 5/30/22) and July 4th (Monday, 7/4/22).  

This position will have one of the following set weekly schedules: 

  • Shift A: Sunday, Monday, Tuesday – every other Saturday
  • Shift B: Wednesday, Thursday, Friday - every other Saturday  
  • Hours are based on client needs and will fluctuate weekly. This could include early mornings, midday, and evenings.  

The Guest Services Assistant is required to ensure their shift is covered in advance for any dates they will be out of the office. Extended vacation requests cannot be accommodated. 

 

Compensation:  

  • Pay for this role begins at $14.00 per hour; increasing to $14.75 per hour per Portland Metro minimum wage increase effective 7/1/2022  
  • On-campus housing in shared living space 
  • Meal points to use for on-campus meals 

  

Responsibilities:

The Guest Services Assistant plays an important role in insuring each visiting group has a positive experience. Tasks include, but are not limited to, the following duties:

  • Assist all conference guests to check in and check out, consistently adhering to protocol
  • Assist in updating all bulletin boards, displays, guest room assignments, and conference rosters
  • May fill in to help facilitate guests needs for Guest Services Coordinator
  • Prepare and distribute guest keys, monitoring all inventory
  • Follow up on all guest questions, concerns, and recommendations in a courteous and timely manner
  • Strive to serve as a reliable point of contact for all guests
  • Investigate, report, and follow up on any property damage
  • Report, or personally address, any maintenance and housekeeping concerns
  • Committed to ensuring all guests have a positive experience while visiting
  • Other duties as assigned

 

Requirements:

  • Current UP Student in good academic standing, able to provide verification of Fall 2022 enrollment
  • Must be available to work each of the aforementioned dates
  • Must be available for potential on-call assistance 7 days a week
  • Must be able to stoop, bend, lift up to 30 lbs., climb and descend stairs unassisted
  • Must maintain a professional presence at all times, including behavior and attire
  • Must possess a valid driver’s license and successfully complete the UP HR driver’s safety training 

 

Supplemental Questions:

No cover letter required. All applicants must supply answers to each of the following questions in order to be considered for this role:

  • Do you have prior hospitality experience? Please share.
  • Please share any customer-service related duties in prior roles.
  • Please provide an example of a time you went “above and beyond” to assist in a role.
  • Are you available to work each of the dates mentioned under the “dates” section of the job description? Please share any vacation dates you have planned.
  • If not selected for this role, would you be interested in a different role on our summer crew?

 

To Apply: please email conferences@up.edu your resume and answers to the supplemental questions.

 

*If selected, you may have to fill out another application at a later date*