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Technical Services

The department of Technical Services is responsible for technology infrastructure and technical support for the University of Portland. We are committed to providing a high performing, reliable and secure computing environment. The Technology Help Desk and Audio Visual Services fall under this directorate.  The Technical Services team is comprised of dedicated professionals ready to meet your technology needs with the highest level of customer service. 

Photo of Michelle Sunderland

Michelle Sunderland Director of Technical Services

"We strive for continuous service improvement. Often times this means we not only need to lead change, we need to embrace it. This can be challenging for all, yet vital to meeting the ever changing technology needs of our campus. Carefully listening to our community members and proactively seeking feedback are key for success."

We provide the following services to staff, faculty and students: 

  • Accounts and Password Management 
  • Audio, Video, & Web Conferencing 
  • Audio & Video Capture, Editing and Duplication
  • AV Equipment Reservations 
  • AV Systems Design & Consultation 
  • AV Technical Support & Repairs 
  • Computer Labs and Classrooms
  • Data Backup Services  
  • Department Printing & Copying
  • Desktop Hardware and Software 
  • Email & Calendaring 
  • Hosting Services & Administration 
  • Information Security 
  • Meeting & Event AV Support 
  • Network Management 
  • Remote Access Services 
  • Server Administration 
  • Storage Management 
  • Technology Purchasing
  • Technical Consultation, Support and Troubleshooting via the Help Desk
  • Technology Equipment Moves
  • Telecom Services 
  • Virtual Computing Services
  • Wired and Wifi Network Access