Academic Advising FAQs

There are multiple ways to find your advisor.

1. Log into PilotsUP’s “Self-Serve" portal. From Self-Serve, click on "Student Records," then "View Student Information" at the bottom and find the name of the advisor on that page.
2. Log into PilotsUP and click on "Academic" in the gray menu bar. Scroll down to the bottom category that reads "Advising". Your assigned advisor as well as the Academic Advisor of your college are listed.
3. You can also contact the main office of your school to find this information.

Students should always meet with their advisors during the two weeks prior to the registration period and should consider meeting with them at least once more to discuss larger issues associated with their academic experience. 

Every professor puts all of their important contact information on the course syllabus, including office location, office hours, phone number, and email address. To find a professor who is not teaching one of your classes, consult the campus staff directory.

Go to the calendars located on the Registrar's website.

Students will need their pin number to register for classes or to change their class schedule. To get their pin number, students should meet their advisor in their primary major and construct a proposed schedule for the next semester. Once this is done, the advisor will provide the pin number.

The latest day to add a course is the Friday of the first week of classes. Students can add/drop classes through the Registration tab in their Self Serve Banner. After the last add/drop date, an Exception to Academic Regulations form and a completed Drop/Add form is required to add a course.

It is important to discuss dropping a course with your advisor, since this may impact your ability to graduate on time. To drop a course prior to the Friday of the first week of class, the student can go into the Registration tab of Self Serve Banner. After the first week of class, classes can still be dropped. A "W" will appear on your transcript, indicating a withdrawal from the course. The registrar's office sets deadlines each semester for the withdrawal period.  After this period ends, a withdraw from a course requires an Exception to Academic Regulation form. See the University calendar for specific dates. Withdrawal from a course after the first week requires the signature of both the instructor and the student’s Academic Advisor or the Associate Dean/Academic Advisors from the dean’s office.

If a course taught in the College of Arts and Sciences is closed, see the department chair of the course you wish to add. If the course is taught in one of the professional schools, contact the Academic Advisor. Adding a closed course requires a green "Closed Course Form" and an “Add/Drop Form.” Please note that in the College of Arts and Sciences, only department chairs can distribute closed course forms for their respective departments.

To repeat a class, a student must have received a C– or below or received no credit. By repeating the class, the new grade will replace the previous grade in the GPA calculation, but both classes and grades will remain on the transcript. 

Log into PilotsUP. In the Self-Serve portal, select "Registration." Then select “Student Detail Schedule” and find a weekly schedule showing all of your classes and their time and location. In addition, the main office of each school or college can provide a printed copy of your schedule.

To get credit for AP or IB classes, request that official AP or IB scores be sent to the Registrar’s Office. AP and IB credit will not be reflected on your UP transcript until the successful completion of one full semester of coursework at the University.

Professors give academic warnings for any number of reasons. Some of the more common reasons given include poor test or quiz scores, frequent absences, inadequate preparation or study skills, and missing or late assignments. These warnings do not mean that a student is going to fail the class, but they do mean that a student is in danger of failing if there is no academic improvement. Make sure to visit the professor. If significant problems exist with understanding the course material or test taking, consider seeking out a departmental tutor or other resources. Advisors can also identify the appropriate resources.

Students who do not pass the semester with a 2.00 grade point average (GPA), are placed on academic probation for the next semester; students on probation for two semesters in a row can be dismissed from the University entirely. When grades improve to the 2.00 level at the end of the next semester, then the probation will be lifted. For more information see the Registrar’s website.

Faculty are expected to collect a completed Registration Form before giving advisees their PIN number. Faculty should retain one copy for their records and forward the remainder to their academic unit.