Category: Student Accounts FAQs
I've lost my refund check. What do I do now?
You can request to have your refund reissued by completing the Lost Check Form and emailing it to the Controller’s Office (accounts_payable@up.edu), located on the 5th floor of Waldschmidt Hall.
- There is a $50.00 processing fee for reissuing an Accounts Payable student refund check, however, the processing fee will be waived if you sign up for direct deposit.
- It takes at least ten (10) business days after the check has been reported lost for a new refund to be processed.
- Once a check has been reported to the Accounts Payable Office for reissue a stop payment will be place on the original check. This action will void the original check. If you cash or deposit the original check, you will be liable for all costs incurred by your financial institution.
- All students are encouraged to sign-up for direct deposit.
- If you choose to have a paper check reissued you need to be sure your current address is correct on PilotsUP.
