Policies and Procedures

The following AES policies and procedure handouts are in PDF format: 

Grievance Procedure

It is the goal of Accessible Education Services (AES) to provide students with disabilities with excellent services and resources in order that they may enjoy full access and inclusion to University programs and activities. If concerns or complaints arise, we strive to address them in a timely and efficient manner. The University of Portland has established procedures for addressing conflicts concerning disability access and accommodation, which are outlined above in the Policy on Disability and Accessibility document.

Students are encouraged to maintain regular communication with AES staff regarding accommodation needs and to consult immediately with the AES Access Counselor if there is a concern, conflict or grievance regarding AES services. Students are invited to contact the AES Access Counselor for further information and assistance.  In order to request a reconsideration of a decision regarding a request for a reasonable accommodation by AES, the student must meet with the Director of the Shepard Academic Resource Center within thirty days of the determination at issue.

If you would like to express a concern or complaint regarding any Accessible Education Services staff, service, or testing facility, please do so in one of the following ways:

Submit the concern or complaint in writing to:

Accessible Education Services
Shepard Academic Resource Center
Attn: Accessible Education Services Access Counselor
5000 N. Willamette Blvd.
Portland, OR 97203


Email the AES Access Counselor 

For ADA campus accessibility and/or building access issues, visit the Physical Plant website and fill out an iServiceDesk Work Request, providing specific details about the access concern.