Policies and Procedures

The following AES policies and procedure handouts are in PDF format: 

Grievance Procedure

It is the goal of Accessible Education Services (AES) to provide students with disabilities with excellent services and resources in order that they may enjoy full access and inclusion to University programs and activities. If concerns or complaints arise, we strive to address them in a timely and efficient manner. The University of Portland has established procedures for addressing conflicts concerning disability access and accommodation, which are outlined above in the Policy on Disability and Accessibility document.

Students are encouraged to maintain regular communication with AES staff regarding accommodation needs and to consult immediately with the AES Manager if there is a concern, conflict or grievance regarding AES services. In order to request a reconsideration of a decision regarding a request for a reasonable accommodation by AES, the student must meet with the AES Manager within thirty days of the determination at issue. Students are invited to contact the AES Manager for further information and assistance.

If you would like to express a concern or complaint regarding any Accessible Education Services staff, service, or testing facility, please do so in one of the following ways:

Submit the concern or complaint in writing to:

Accessible Education Services
Shepard Academic Resource Center
Attn: Accessible Education Services Manager
5000 N. Willamette Blvd.
Portland, OR 97203

Or

Email the AES Manager 

For ADA campus accessibility and/or building access issues, visit the Physical Plant website and fill out an iServiceDesk Work Request, providing specific details about the access concern.