Conflict Resolution | University of Portland

Conflict Resolution

It is the goal of Accessible Education Services (AES) to provide students with disabilities with excellent services and resources in order that they may enjoy full access and inclusion to University programs and activities. If concerns or complaints arise, we strive to address them in a timely and efficient manner.

Request for Reconsideration of a Decision

To request a reconsideration of a decision regarding a request for a reasonable accommodation by AES, the student must submit a written request for a reconsideration of the determination to Susan Ayres, Associate Director of Accessible Education Services within 30 days of the determination at issue. Please submit written requests to


Remediation of Concerns and Complaints

The University of Portland has established procedures for addressing conflicts concerning disability access and accommodation, which are outlined in the Policy on Disability and Accessibility document.

Internal Remedy

Students are encouraged to maintain regular communication with AES staff regarding accommodation needs and to consult immediately with the AES Access Counselor if there is a concern, conflict or grievance regarding AES services. Students are invited to contact the Associate Director of Accessible Education Services (AES) for further information and assistance.

If you would like to express a concern or complaint regarding any Accessible Education Services staff, service, or testing facility, please do so in one of the following ways:

Submit the concern or complaint via UP Email or in writing to:

Accessible Education Services
Shepard Academic Resource Center
Attn: Associate Director of Accessible Education Services
5000 N. Willamette Blvd.
Portland, OR 97203


External Remedies

While we would prefer to have the opportunity to remedy complaints internally first, complainants are not required to use internal remedies before pursuing remedies through state and federal agencies.

Oregon Department of Education (ODE)
Office for Civil Rights

255 Capitol Street NE
Salem,OR 97310-0203

Telephone:  503-947-5600

FAX:  503-378-5156

US Department of Education
Office for Civil Rights (Oregon/Washington)

915 Second Avenue Room 3310
Seattle, WA 98174-1099

Telephone: 206-607-1600
FAX: 206-607-1601

US Department of Justice

950 Pennsylvania Ave, NW
Washington DC 20530-0011
(202) 514-2000