Information for Families of New Students | University of Portland

Information for Families of New Students

Four people standing with letters spelling PilotsOrientation is an important time not just for students, but for families, too. To help ease the college transition for new students and their parents, grandparents, spouses, and other family members, we've put together this list of resources. You will be welcomed into the UP community through access to a pre-arrival orientation platform. This platform will provide new students and family members with a wealth of information about our Holy Cross mission, the academic experience, involvement opportunities, and the support services we provide here at UP. Staff from Parent & Family Engagement will also be hosting some virtual events this summer and offering a variety of resources to prepare for your arrival. To ensure you receive important onboarding information and updates, please update your information.

 Orientation PreCourse

Parent and Family Members - Staff from Parent & Family Engagement serve to be a resource for families as they partner with you in the development and success during your student’s UP journey. Through important communications such as their monthly newsletter, local and regional events, and additional opportunities to get involved, you can stay connected to the UP community. Let them know how they can support you as you transition into the Pilot family! They can be reached at 503.943.7328 or

Hotels and Local Accommodations — Several hotels in the area offer discounts to UP visitors.

FERPA — The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records. In our efforts to adhere to FERPA guidelines, University of Portland administrators will not release certain information to parents without the submission of authorization from students.

Pilot Speak — Welcome to the University of Portland! Now that you are officially a Pilot, you’ll need to know the lingo. If someone asks to meet you at the Pilot House after class in BC Aud or to go to Espresso UP the day after Founder’s Day, you'll know what they’re talking about!

Transit and Travel — There a lots of ways to get around Portland. Whether you're traveling by car, bus, bike, or taxi, it's easy to get from Point A to Point B. 

FGEN — Please visit the Shepard Academic Resource Center page to learn more about first generation resources at UP.

Information Services (IS) — IS provides assistance for all things technology-related at University of Portland. Contact the Help Desk ( or 503.943.7000) for support for computing, networking, web services, telecommunications, technology help, and media services, or stop by the Help Desk in Franz Hall 112. 

Consumer Information Report/Disclosures — The University of Portland’s consumer information reports that are available upon request from various University of Portland offices.