Primary Care

The most recent information regarding UP's COVID-19 policies, procedures, and protocols can be found on the Pilot's Prevent website and the Health and Counseling Center's COVID-19 website.

At the HCC, every student is a priority. Our team of primary care providers partners with students in their health journey. We provide confidential services including: evaluation and treatment of illnesses and injuries, preventative care, and health education to ALL ACTIVE STUDENTS regardless of their health insurance coverage.

Due to confidentiality concerns, our providers do not answer medical questions over email. If you have any questions or concerns, please call the front desk at 503.943.7134 to speak with a nurse or make an appointment. Providers may also send their patients secure messages through the patient portal.

Schedule a Medical Appointment

All appointments for primary care services are scheduled via phone. To schedule an appointment, please call the Health and Counseling Center at 503.943.7134.

If you do not have access to a phone, please email us at hcc@up.edu. Messages are typically responded to within one business day. If you leave a voicemail, please state your name and call back number in your message.

Our hours are Monday - Friday, 8:30am to 4:30pm, and we are closed for lunch from 12:00pm to 1:00pm.
The Health and Counseling Center is located on the upper level of Orrico Hall (view a campus map).

Students must complete an online informed consent & confidentiality statement prior to their first medical appointment at the HCC. This can be found in your Secure Patient Portal under "Medical Clearances".

For more urgent medical needs, please see After-Hours Primary Care.

What happens when I call to make a medical appointment?

1. Ask you to briefly describe your symptoms/medical concerns. We ask this question so our primary care team can be best prepared to care for you.
   If you are not comfortable sharing your symptoms with reception, you can say generally what the appointment is regarding (i.e. "sexual health"), or simply say "I'd prefer to tell the provider during my appointment."
2. Ask for your name and date of birth so we can look you up in our medical records system.
3. Offer the soonest available time for the type of appointment you're needing. If the proposed time conflicts with your schedule, reception will propose other options until we find a time that works for you.
4. (If applicable) let you know of anything you might have to bring to your appointment and provide instructions on what to do before your appointment.
5. Send you a confirmation email. You will also receive a reminder email the night before your scheduled appointment.
   
   

Costs & Fees

All appointments made at the HCC are free, regardless of insurance status. There may be small charges associated with laboratory testing, supplies, and medications (ranging around $5 to $25). All charges are disclosed prior to billing.

We accept cash or bill your student account for any charges accumulated during your visit. The nature of HCC charges to your student account are not described in the billing summary.

Medical Services

• Primary and Acute Care
• COVID-19 Antigen and PCR Testing
• Laboratory Tests and Orders
• Prescriptions and Refills (Please note: the HCC does not prescribe narcotic pain medications, sleep medications, stimulants, or benzodiazepines)
• Referrals to Other Medical Specialists
• Sexually Transmitted Infection/Disease Testing
• Gynecological Services
• Psychiatric Consultations
• Eating Concerns Support and Assessment
• Alcohol, Tobacco, and Other Drug Prevention
• Flu Vaccines (Flu Vaccinations are not offered through the HCC during the Fall 2021 semester)
• Travel Consultations
  
  

Labs & Imaging

Most lab work can be collected on site and billed to your health insurance or paid out of pocket. The cost for lab work submitted through your insurance is subject to your coverage. Please contact your insurance company prior to lab collection for estimated out-of-pocket costs.

We also accept outside lab orders from your home doctors or specialists. Lab orders from outside providers can be faxed (503.943.7199) or emailed (hcc@up.edu) to the HCC. Once your lab orders have been received, call the HCC at 503.94.7134 to schedule your lab draw appointment.

We do not have on site imaging services (X-ray, Ultrasound, CT, etc.), but we can order imaging at local hospitals or imaging centers that accept your insurance.