University of Portland students who are currently enrolled either full-time or part-time are eligible for primary care services and treatment. Students who are on academic suspension or who have taken a medical or other leave from the University are not eligible for services, but may be seen for a one-time consultation appointment for assistance with off-campus referrals.
Alumni, former UP students, faculty, and staff are not eligible for services, but may seek a phone consultation for off-campus referrals by calling 503.943.7134. Staff and faculty who are enrolled in classes using the employee benefit are not eligible for Health Center services.
This depends on our availability. The Health Center reserves at least 2 to 4 same day medical appointments every day that can be scheduled on a first come, first served basis. To schedule a same day appointment, call the front desk at 503.943.7134.
The Health Center operates as a primary care facility, meaning we offer non-urgent medical and wellness appointments as well as some same-day illness appointments (dependent on availability). If you have an urgent medical need, you may be advised to visit an off-campus urgent care facility or emergency room; please see our list of local off-campus facilities on our After-Hours Primary Care page. The Health Center does not have the capacity to operate as an urgent care or emergency facility.
If you called the Health Center and got our voicemail, we are either on the other line with another student, or you reached us outside of our business hours of Monday through Friday, 8:30am-12:00pm and 1:00pm-4:30pm.
If you get our voicemail, please leave us a message with your name and a callback number. We will return your call within the next business day. Voicemails received during business hours are typically responded to within the same day.
Before your appointment, login to the secure patient portal using your normal UP login...
For in-person appointments: Please arrive at least 5 minutes early for your appointment so you can complete the self-check-in process. You will need to bring your student ID card to badge into the building, and your insurance card for billing. Please plan to wear an appropriate face mask if you are experiencing any symptoms of illness.
For online appointments: Please check in for your appointment at least 5 minutes early by following the directions in the secure patient portal. Log into the Patient Portal using your normal UP login, and under “Appointments” you’ll find the link for your visit. Once checked in, your provider will begin your video session momentarily (the screen may be blank until your provider starts the appointment).
According to our confidentiality policy, the Health Center does not share any student's health information with faculty members; therefore the Health Center does not write sick notes to excuse absences.
If you need to miss class due to an illness or injury, please communicate with your professors to let them know. UP Faculty are aware of our policy and should trust that you are missing class for a legitimate health reason. If your professor has any questions or concerns about this policy, please direct them to contact the Health Center at 503.943.7134 or hcc@up.edu.
The Health and Counseling staff do not currently complete comprehensive testing for a learning concern, nor do we prescribe medication for ADHD. However, we are more than happy to refer you to an off-campus provider to get the care that you need. We do not have a local referral list.
If you have any additional questions, please feel free to schedule a consultation appointment with a clinician by calling 503.943.7134, or contact Accessible Education Services.
You can visit our After-Hours Primary Care page for a list of clinics that are close to campus, or you can call the phone number on the back of your insurance card to ask which facilities you are covered at in the Portland area.
For a detailed guide on locating urgent off-campus medical care using your insurance, view our guide here.
If you are experiencing a medical emergency, please call 911, Campus Safety at 503.943.4444, or go to the nearest emergency room.
The Health Center values our ability to provide students with a safe and confidential place to seek help. Therefore, we will not disclose student information to parents, friends, coaching staff, or faculty unless we have signed release from the student. If a student is in imminent danger, emergency contacts will be notified by the University.
Please be aware that clinicians and administrative staff at the Health Center are bound by Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA) laws which prohibit us from disclosing information about a student without their knowledge and written consent. While we are happy to answer your general questions regarding our policies and procedures at the Health Center, we cannot speak specifically about your student.
When parents, faculty, or staff members are concerned about the physical, emotional, academic or personal health of a student, the University Care Team Program can assess the situation, offer support, and provide referrals to the breadth of resources on-campus. To submit a Care Team Referral for a student, fill out this online form.
If you have questions, need additional information, or wish to get guidance regarding the student of concern, please reach out to the Associate Director for Student Care, Ali Dunham, at 503.943.7709 or dunhama@up.edu.
If you have been made aware of an emergency situation on campus, please contact Campus Safety at 503.943.4444.
This depends. If a student has a medical emergency and is transported to a local hospital, the Health Center may not be aware of the situation. If a student is transported from the Health Center, and has consented to having their emergency contacts notified, their emergency contacts would be notified by a Health Center staff member. If the student is transported to the hospital from anywhere else on or off-campus, and the Health Center was not informed, our office would not be able to notify you of a situation that we are not aware of.
The Health Center recommends that parents have an alternate contact to reach their student in the event that campus administration is not notified of an emergency situation. This can be in the form of exchanging phone numbers with their roommate(s), saving the phone number for their on-campus Hall Director staff, or discussing an emergency action plan with your student.
The Associate Dean of your student's school/college is the first point of contact for questions regarding medical leaves of absence or withdrawals from the University. To schedule a time to discuss your student's options for leave, please contact the appropriate school.
University of Portland
5000 N. Willamette Blvd.,
Portland, Oregon 97203-5798
503.943.8000
