Parent & Student Information

Student Mail & Packages

  • Any packages shipped to campus will be available for pick up on your move-in day. Follow signage and enter through the Office of Residence Life door on N Warren St between N Monteith Ave and N Van Houten Ave.
  • To pick up packages, students must have a wristband. Wristbands are received when…
    • Both the student and their guests have had their temperatures checked at the COVID testing site, and
    • The student receives a negative COVID test result.Any packages that arrive after a student’s arrival day can be picked up between 3 p.m. - 5 p.m. on Tuesday, January 19 – Friday, January 22. Follow signage and enter through the Office of Residence Life door.
  • Starting Monday, January 25, all student packages and mail will be delivered to their residence hall and can be picked up at the front desk during designated desk hours.
  • For any package related questions, please contact Mailing Services at packages@up.edu.


Please note: If you are a student and received notification from a sender and/or carrier i.e., USPS, or local post office 97203, UPS, FedEx, Amazon, etc. regarding your item “being delivered” this does not mean your package has gone through our internal processing.

Our internal processes can take up to two days depending on time of delivery and package volume. You will receive an email notification from Vuetura/mailing services indicating your package has been processed, and staged out for the next delivery time to your location.  Items staged for delivery will not available for pickup.

During the school year, we provide delivery of residence hall mail Monday through Friday unless the day is a postal holiday observed by the United States Postal Service (USPS). We deliver all classes of mail including first class, standard rate, periodicals, parcel post, and international mail. We also deliver Express, Certified, Registered, Insured, or Signature Confirmation Mail, UPS, and FedEx. 

Mail is picked up at USPS at 8:30 a.m. All express mail deliveries are received at the afternoon pick up time of 3:00 p.m.

Incoming Mail

For mailing services to provide the best service possible, mail must be properly addressed. 

Below is an example of how mail should be addressed to ensure it is not delayed:

John Doe
Corrado Hall, Room #111 
University of Portland
5000 N Willamette Blvd.
Portland, OR 97203

Incoming Packages

Packages and accountable items that are too large to fit into a mailbox are tracked in mailing services and a notice is emailed to students instructing them how to claim the package at their residence hall desk. These items are held in a secure area designated by hall staff. For security, a signature and UP student ID card are required for pick-up. If the email notice instructions say to pick up the package at mailing services, students may come by Printing and Mailing Services anytime during business hours with a University ID to claim the package.

Outgoing Mail

A collection box is provided in each residence hall for outgoing campus or USPS mail. USPS mail with a return address will be returned to the sender if the letter is missing postage. USPS mail without postage and lacking a return address will be sent to the United States Postal Service dead mail unit where it will be handled in accordance with USPS regulations. 

Campus Mail

University-related campus mail from University offices, professors, or students is delivered throughout the day. This mail does not require postage. 

Mail Forwarding

Students living in dorms: Mail will be forwarded two-three weeks after the last day of classes to your address on file with the University of Portland. 

Summer months: If you will be returning in the fall, we will stop forwarding mail three weeks prior to the start of school. 

Unclaimed Packages

All Unclaimed packages will be returned to sender two weeks after you move out of your dorm. 

Change of Address

DO NOT file a change of address form either on-line or in paper format with the USPS. The University of Portland’s address — 5000 N. Willamette — is a “business address” and individuals (students) cannot file a change of address for a business.

Updating Your Address

In order to receive mail directly from a vendor, i.e. Citibank, Verizon, etc., you must contact each business directly and give them your new address. Each vendor will then change your address within their database system.