Counseling Appointments | University of Portland

Counseling Appointments

Schedule an Appointment

Over the summer, counseling will be provided by our virtual provider BetterMynd.

In-person counseling appointments will resume on August 19th and are scheduled online through the secure patient portal.

If you cannot access BetterMynd or the patient portal, please call the Health & Counseling office at 503.943.7134. If you get our voicemail, please state your name and call back number in your message.

Front Desk Hours: Monday - Friday, 8:30am to 4:30pm, closed for lunch daily from 12:00pm to 1:00pm
Location: Orrico Hall upper level

Questions? Send us an email at or call us at 503.943.7134. Please leave a detailed message with your name and a call back number.

Unsure if you should make a counseling appointment? Use the Jed Foundation's Mental Health Screening Tool to get personalized recommendations for seeking mental health care.

If you need to speak with a counselor urgently at any time, you may call the Health & Counseling office at 503.943.7134, and choose option 3 in our voicemail to be connected with the Pilot Helpline (on-call counselor).

Cancel or Change an Appointment

Use the BetterMynd link above to change or cancel virtual counseling appointments. In-person appointments may be cancelled through the secure patient portal. Please log in and go to Appointments to see if your appointment can be cancelled independently. If you are not able to cancel online, please call the Health & Counseling office at 503.943.7134 or email us at to cancel or reschedule an appointment. If you get our voicemail, please state your name and call back number in your message.

If you need to cancel or reschedule an appointment, we appreciate at least 24 hours notice before your scheduled appointment time. We value this notice, as it allows another student to utilize the appointment time.

Cancellation & No-Show Policy

We recognize that appointments sometimes need to be cancelled or rescheduled. To cancel and/or schedule an appointment, please log into the secure patient portal or call the Health & Counseling office at 503-943-7134 and notify the receptionist. We ask that you please cancel or reschedule as early as you are able; at least 24 hours' notice is preferred in the interest of maintaining our appointment availability for all students.

BetterMynd virtual appointment credits for unattended sessions are not refunded to the University or the student. Please make sure to attend or reschedule BetterMynd virtual counseling appointments. The Counseling Center cannot continue to offer services to students who repeatedly cancel or no-show their scheduled appointments. If you miss an appointment without prior notification (no-show), please call or email ( to confirm your next scheduled appointment as soon as possible. If you do not call or email to confirm your next scheduled appointment within the next business week, all future appointments will be cancelled, and you will no longer be an active client of the Counseling Center. If your file has been inactivated, you are welcome to resume services at the Counseling Center as long as you are eligible, and you are invited to contact our office for assistance in the process of reinitiating services.