Counseling Appointments

Schedule an Appointment

Hours: Monday-Friday, 8:30am-4:30pm, closed 12:00pm-1:00pm daily
Location: Orrico Hall, upper level
Phone: 503-943-7134

In-person counseling appointments may be scheduled by calling or stopping by the Health & Counseling Center. 

Unsure if you should make a counseling appointment? Use this Mental Health Screening Tool to get personalized recommendations for seeking mental health care.

If you are unable to access BetterMynd or the patient portal, please call the Health & Counseling Center at 503.943.7134. If you get our voicemail, please leave your name and your preferred call back number in your message so someone can call you back. 

Other questions? Send us an email at hcc@up.edu or call us at 503.943.7134. Please leave a message with your name, call back number, and a good time to reach you.

Crisis Appointments

Crisis appointments are available for students experiencing an urgent need for timely mental health support. Crises are self-identified by the student (If you say you are in crisis, we believe you.) Topics may include family or relationship crisis, experience of violence, discrimination, suicidality, self-harm, etc. A counselor will work with you to ensure personal safety and develop an actionable safety plan with referrals to other urgent support as needed.

If you urgently need to speak with a counselor, UP students may call the Pilot Helpline 24/7 from anywhere: 503.943.7134, and choose option 3.

Change or Cancel an Appointment

Call the Counseling Center at 503.943.7134 or email us at hcc@up.edu to change or cancel an appointment. When you leave a voicemail, please provide your name and call back number.

Some appointments may be canceled through the secure patient portal. To see if your appointment can be canceled online log in to the portal and go to "Appointments." 

If you need to cancel or reschedule an appointment, we appreciate at least 24 hours notice before your scheduled appointment time. This notice is important because it may allow another student to utilize the appointment time. 

Cancellation & No-Show Policy

We recognize that things happen and appointments sometimes need to be cancelled or rescheduled; however, your appointments are reserved specifically for you and if you don't cancel or show up, that time cannot be offered to someone else.

Therefore, we ask that you cancel or reschedule as early as you are able; at least 24 hours' notice is preferred in the interest of maintaining appointment availability for all students.

To cancel and/or schedule an appointment, please log into the secure patient portal or call the Health & Counseling Center at 503-943-7134 to notify the receptionist.

If you need to cancel within 24 hours or miss an appointment without prior notification (no-show), please call or email (hcc@up.edu) to reschedule and/or confirm your next scheduled appointment as soon as possible. 

BetterMynd Changes & Cancellations

Visit BetterMynd to change or cancel teletherapy appointments. You can cancel or reschedule any BetterMynd session up to 24-hours before its scheduled start time and receive a full refund. If you do not show up to your session or cancel it within the 24-hour window, your account will still be charged. BetterMynd teletherapy appointment credits for missed sessions are non-refundable. Repeated late cancellations or no-shows will result in loss of session credits.