Counseling Appointments

Schedule an Appointment

Counseling appointments are scheduled via phone at 503.943.7134.

If you do not have access to a phone, please email us at hcc@up.edu. Messages are typically responded to within one business day. If you leave a voicemail, please state your name and call back number in your message.

Hours: Monday - Friday, 8:30am to 4:30pm, closed for lunch daily from 12:00pm to 1:00pm
Location: Orrico Hall upper level

Questions? Send us an email at hcc@up.edu or call us at 503.943.7134. Please leave a detailed message with your name and a call back number.

Unsure if you should make a counseling appointment? Use the Jed Foundation's Mental Health Screening Tool to get personalized recommendations for seeking mental health care.

If you need to speak with a counselor urgently at any time, you may call the Health & Counseling office at 503.943.7134, and choose option 3 in our voicemail to be connected with the Pilot Helpline (on-call counselor).

Cancel or Change an Appointment

Please call the Health & Counseling office at 503.943.7134 or email us at hcc@up.edu to reschedule or cancel an appointment. If you leave a voicemail, please state your name and call back number in your message.

Some appointments may be canceled through the secure patient portal. Please log in and go to "Appointments" to see if your appointment can be canceled independently.

If you need to cancel or reschedule an appointment, we appreciate at least 24 hours notice before your scheduled appointment time. We value this notice, as it allows another student to utilize the appointment time.

Cancellation & No-Show Policy

We recognize that appointments sometimes need to be cancelled or rescheduled. To cancel an appointment, please call the Health & Counseling office at 503-943-7134 and notify the receptionist. We ask that you please contact our office to cancel or reschedule as early as you are able. In the interest of maintaining our appointment availability, students that cancel an appointment at the Counseling Center within 4 hours of the scheduled appointment time, or miss (“no-show”) a scheduled appointment will incur a $20 fee. This late cancellation/ no-show fee will be billed to the student’s account.

The Counseling Center cannot continue to offer services to students who repeatedly cancel or no-show their scheduled appointments. If you miss an appointment without prior notification (no-show), please call or email (hcc@up.edu) to confirm your next scheduled appointment as soon as possible. If you do not call or email to confirm your next scheduled appointment within the next business week, all future appointments will be cancelled, and you will no longer be an active client of the Counseling Center. If your file has been inactivated, you are welcome to resume services at the Counseling Center as long as you are eligible, and you are invited to contact our office for assistance in the process of reinitiating services.