If you called the Counseling Center and got our voicemail, we are either on the other line with another student, or you reached us outside of our business hours of Monday through Friday, 8:30am-12:00pm and 1:00pm-4:30pm.
If you get our voicemail, please leave us a message with your name and a callback number. We will return your call within the next business day. Voicemails received during business hours are typically responded to within the same day.
Before your appointment, login to the secure patient portal using your normal UP login. Under Medical Clearances you’ll find the "Counseling Informed Consent & Confidentiality Form."
For in-person appointments: Please arrive 10 minutes early for your appointment so you can complete the self-check-in process. You may need to bring your student ID card to badge into the building. Please plan to wear an appropriate face mask if you are experiencing any symptoms of illness.
For online appointments: Please check in for your appointment 10 minutes early by following the directions in the secure patient portal. Log into the patient portal using your normal UP login, and under Appointments you’ll find the link for your visit. Once checked in, your counselor will begin your video session momentarily (the screen may be blank until your counselor starts the session).
The counselor will call you at your scheduled appointment time using the phone number that you provided when you scheduled the appointment. You do not have to check-in for the appointment online or in-person. It is best to take the call in a quiet, private space where you have reliable phone reception.
If you do not answer the phone when your counselor calls, they will try to leave you a brief voicemail. If you need to call your counselor back, please call the front desk at 503.943.7134 and ask to be transferred to your counselor.
The Counseling staff do not currently complete comprehensive testing for a learning concern, nor do we prescribe medication for ADHD. However, we are more than happy to refer you to an off-campus provider to get the care that you need. We do not have a local referral list.
If you have any additional questions, please feel free to schedule a consultation appointment with a clinician by calling 503.943.7134, or contact Accessible Education Services.
The Counseling Center values our ability to provide students with a safe and confidential place to seek help. Therefore, we will not disclose student information to parents, friends, coaching staff, or faculty unless we have signed release from the student. If a student is in imminent danger, emergency contacts will be notified by the University.
Please be aware that clinicians and administrative staff at the Counseling Center are bound by Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA) laws which prohibit us from disclosing information about a student without their knowledge and written consent. While we are happy to answer your general questions regarding our policies and procedures at the Counseling Center, we cannot speak specifically about your student.
When parents, faculty, or staff members are concerned about the physical, emotional, academic or personal health of a student, the University Care Team Program can assess the situation, offer support, and provide referrals to the breadth of resources on-campus. To submit a Care Team Referral for a student, fill out this online form.
If you have questions, need additional information, or wish to get guidance regarding the student of concern, please reach out to the Care Team at careteam@up.edu.
If you have been made aware of an emergency situation on campus, please contact Campus Safety at 503.943.4444.
This depends. If a student has a mental health emergency and is transported to a local hospital, the Counseling Center may not be aware of the situation. If a student is transported from the Counseling Center, and has consented to having their emergency contacts notified, their emergency contacts would be notified by a counseling clinician. If the student is transported to the hospital from anywhere else on or off-campus, and the Counseling Center was not informed, our office would not be able to notify you of a situation that we are not aware of.
The Counseling Center recommends that parents have an alternate contact to reach their student in the event that campus administration is not notified of an emergency situation. This can be in the form of exchanging phone numbers with their roommate(s), saving the phone number for their on-campus Hall Director staff, or discussing an emergency action plan with your student.
The Associate Dean of your student's school/college is the first point of contact for questions regarding medical leaves of absence or withdrawals from the University. To schedule a time to discuss your student's options for leave, please contact the appropriate school.
You can also view the University's Academic Policy for Medical Leaves on the Advising website (scroll down to "Medical leave of absence").
University of Portland
5000 N. Willamette Blvd.,
Portland, Oregon 97203-5798
503.943.8000
