Proxy Instructions for Parents and Guardians | University of Portland

Proxy Instructions for Parents and Guardians

After students have initiated the process of granting Proxy access, the parent or guardian who has been designated as the “Proxy” will receive three emails containing instructions on how to access and setup their account. Email 1 contains a link to a temporary login page. Email 2 contains a temporary password. Email 3 summarizes the the process. Please see below for further instructions.

Proxy User Account Setup

Step 1: Open Email 1 and Click on Temporary Link

You will have received three emails with a subject line containing, “...UP Proxy New Relationship...”.  Open Email 1, read it carefully, then select the link at the bottom of the email, which will take you to the page pictured in Step 2 below.

Step 2: Open Email 2 and Enter your Initial Password

Once you’ve clicked on the temporary link, you should see a page as shown below. Now return to your inbox, open Email 2 and read it carefully. Next enter the Initial Password included in Email 2 in the field pictured below and select submit.

step 2

Step 3: Establish a New PIN

  • Enter your email address.
  • Enter the “Initial Password," from Email 2, which you just entered on the previous page.
  • Enter a new password. This will be your password for logging in moving forward. Please note the PIN must be a minimum length of 10 characters, and a combination of uppercase letters, lowercase letters, and numbers is recommended.
  • Re-enter your new password in the Validate Password field.
  • Click Submit.

step 3

Step 4: Complete the Proxy Access Profile

Please complete your profile information pictured below. Once completed, you will be able to view information authorized by your student. Please keep your Proxy profile information up-to-date.

Please note, you may change the email used for your account if you would like to. In this case you will receive two additional emails, one addressed to the old email and a second addressed to the new email to confirm your intent to change your credentials.

step 4

Step 5: View Info and Sign Out

After clicking submit, you should see a page similar to the one pictured below:

  1. You can view all the information the student has authorized you to view by selecting from the "Select to view" dropdown. If you do not see second white box pictured below, please make sure your student has completed step 3 on the student instructions. A student is able to authorize access to information such as student accounts, financial aid, personal information, student information, and student conduct. 

  2. You can view or edit the personal information you inputted in Step 4.

  3. In order to sign out of Self Serve, select the person icon in the top right,  then select Sign out.

step 5

Step 6: Future Access

The temporary link provided in Step 1 is specifically for you to create a Proxy Access account. In the future, you will need to login and access your Proxy account by going to We encourage you to bookmark and for easy access in the future.

For additional information visit the Parent Proxy FAQs page

Questions? 503.943.7000,