Proxy Instructions for Parents and Guardians

After students have initiated the process of granting Proxy access, the parent or guardian who has been designated as the “Proxy” will receive email instructions on how to access and setup their account. Please see below for further instructions.

If you have a Comcast email:

Please note that users with Comcast emails have been experiencing difficulties using the Proxy system. While we are working on a larger solution, in the meantime we highly recommend that students provide access to an email address from a provider other than Comcast.

Proxy User Account Setup

Step 1: Open Email and Click on Temporary Link

You will have received an email with the subject line, “UP Proxy Account Creation Steps”. This email explains the steps you and your student will need to take to finish creating your Proxy Access account. Once you’ve opened the email and carefully read through the steps included, select or copy into your browser the temporary link included in the email under Step 1.

Step 2: Enter your Action Password

Once you’ve clicked on the temporary link, you should see a page as shown below. Enter the temporary “Action Password” provided in the email and click Submit.

Step 3: Establish a New PIN

• Enter your email address.
• Enter the “Action Password” where it asks for the “Old PIN”. The Action Password was provided in the “UP Proxy Account Creation Steps“ email.
• Enter a new PIN. Your "PIN" is essentially your password for logging in moving forward. Please note the PIN must be a minimum length of 10 characters and/or numbers.
• Click Save.

Step 4: Complete the Proxy Access Profile

Please complete your profile information under the Profile tab. Once completed, you will be able to view information authorized by your student. Please keep your Proxy profile information up-to-date.

Please note, under the Profile tab, you may change the email used for your account. You will receive two additional emails, one addressed to the old email and a second addressed to the new email to confirm your intent to change your credentials.

Step 5: Select the Tab with Your Student's Name

In this tab, you will find a list of Self Serve page(s) authorized by your student for your viewing. Please select the page(s) of interest. Each link selected will open a page in a new browser window. If you do not see anything on this tab, please make sure your student has completed step 3 on the student instructions. A student is able to authorize access to information such as student accounts, financial aid, personal information, student information, and student conduct. 

Step 6: Logging Out

Exiting or Logging out of Self Serve requires returning to the Profile Tab and then selecting sign out in the upper right hand corner. 

Step 7: Future Access

The temporary link provided in Step 1 is specifically for you to create a Proxy Access account. In the future, you will need to login and access your Proxy account by going to proxyaccess.up.edu. We encourage you to bookmark proxyaccess.up.edu and up.edu/parents/parent-proxy for easy access in the future.

Questions? 503.943.7000, proxy_access@up.edu