Physical Plant

Pilots Prevent - Fall 2021 Physical Plant Operations

Welcome back to the Bluff! Throughout the pandemic Physical Plant services have changed many times to keep up with best practices and campus activities. Please read our update in the link below with information on our fall operations, as well as answers to frequently asked questions. Thank you in advance for your patience and partnership!

To read our Fall 2021 Operations including Cleaning and HVAC Protocols please click here.

For other policies regarding COVID-19 including face masks, classroom safety operations, and more please visit the University's Pilots Prevent website.


Physical Plant is dedicated to maintaining a safe, functional, secure, comfortable, and attractive environment for the University's students, faculty, staff, and community—to allow all to prosper on The Bluff. We make the tenets of teaching & learning, faith & formation, and service & leadership part of everything we do.

The Physical Plant department is part of the University Operations division along with Facilities Planning and Construction and Information Services. Physical Plant provides facilities service to the UP community which is accomplished through the maintenance and repairs of all campus buildings, grounds, and infrastructure.

The campus includes about 115 acres on the main campus, 35 acres on the river campus, 35 buildings on the main campus, and 37 rental house properties. 

Hours of Operation

We're open Monday through Friday 8:00am-4:30pm.

Our office will generally follow the University calendar and observe all UP holidays, but we have staff available around the clock to respond to emergency maintenance needs.


For an emergency, such as an active flood, please call the Physical Plant during business hours at 503-943-7306 or Campus Safety anytime at 503-943-7161.

Work Requests

Please submit all work requests through the iServiceDesk link below.

Please note that the iServiceDesk can only be accessed when connected to the UP server.

**For students living on campus Fall 2021: If you have a maintenance need in your room or apartment, please contact your hall staff first. They can facilitate access to supplies that will provide quick fixes to issues such as clogged toilets or beeping smoke alarms. If further help is needed, please submit a work request via the iServiceDesk link below.

Beginning September 1st, Residence Hall maintenance from accepted work requests will no longer be coordinated in advance. Physical Plant staff will knock and enter spaces for which they have a work order. Staff may ask occupants to vacate the space or schedule a time to return when the space is vacant. Staff will continue to leave a "we were here" note if the occupant is not present.**
Submit Work Request

For ADA campus accessibility and/or building access issues, please provide specific details about the access concern.

Key Requests

All office and classroom key requests should be submitted by the hiring manager for new employees and supervisor for current employees through email to Campus Safety with the following information:

Employee name
Banner ID#
Room number and name

Once Campus Safety approves the request from the manager or supervisor, Campus Safety will send a work request to the Physical Plant. When the key is ready to be picked up by the key holder, that employee will receive an email notification. If the employee does not yet have a UP email, an email notification will be sent to their hiring manager.