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Student FAQs

How do I find out who my advisor is?

There are multiple ways to find your advisor. 1. Log into Pilot UP’s “Self-Serve" portal. From Self-Serve, click on "Student Records," then "View Student Information" at the bottom and find the name of the advisor on that page. 2. Log into Pilot UP and click on "Academic" in the gray menu bar. Scroll down to the bottom category that reads "Advising". Your assigned advisor as well as the Program Counselor of your college are listed. 3. You can also contact the main office of your school to find this information.

When should I meet with my advisor?

Students should always meet with their advisors during the two weeks prior to the registration period and should consider meeting with them at least once more to discuss larger issues associated with their academic experience. 

How do I find my professor's office?

Every professor puts all of his or her important contact information on the course syllabus, including office location, office hours, phone number, and email address. To find a professor who is not teaching one of your classes, consult the on-line version of the campus directory.

How do I find out about official dates for registration, adding classes, etc?

Go to the calendars located on the Registrar's website.

How do I get my pin number?

Students will need their pin number to register for classes or to change their class schedule. To get their pin number, students should meet their advisor in their primary major and construct a proposed schedule for the next semester. Once this is done, the advisor will provide the pin number.

How do I add a class?

The latest day to add a course is the Friday of the first week of classes. The student will need to bring a completed and signed Drop/Add form to the Registrar’s Office. After the last add/drop date, an Exception to Academic Regulations form and a completed Drop/Add form is required to add a course.

How do I drop a class?

It is important to discuss dropping a course with your advisor, since this may impact your ability to graduate on time. To drop a course prior to the Friday of the first week of class, submit a completed Drop/Add form to the registrar’s office for processing. After the first week of class, classes can still be dropped. A "W" will appear on your transcript, indicating a withdrawal from the course. The registrar's office sets deadlines each semester for the withdrawal period.  After this period ends, a withdraw from a course requires an Exception to Academic Regulation form. See the University calendar for specific dates. Withdrawal from a course after the first week requires the signature of both the instructor and the student’s academic advisor or the associate dean/academic program counselors from the dean’s office.

How do I enter into a closed course?

If a course taught in the College of Arts and Sciences is closed, see the department chair of the course you wish to add. If the course is taught in one of the professional schools, contact the academic program counselor. Adding a closed course requires a green "Closed Course Form" and an “Add/Drop Form.” Please note that in the College of Arts and Sciences, only department chairs can distribute closed course forms for their respective departments.

Can I repeat a class if I am unsatisfied with the grade earned?

To repeat a class, a student must have received a C– or below or received no credit. By repeating the class, the new grade will replace the previous grade in the GPA calculation, but both classes and grades will remain on the transcript. 

How can I get a copy of my schedule?

Log into PilotsUP. In the Self-Serve portal, select "Registration." Then select “Student Detail Schedule” and find a weekly schedule showing all of your classes and their time and location. In addition, the main office of each school or college can provide a printed copy of your schedule.

How do I get credit for AP/IB classes?

To get credit for AP or IB classes, request that official AP or IB scores be sent to the Registrar’s Office. AP and IB credit will not be reflected on your UP transcript until the successful completion of one full semester of coursework at the University.

Should I be concerned if I get an academic warning?

Professors give academic warnings for any number of reasons. Some of the more common reasons given include poor test or quiz scores, frequent absences, inadequate preparation or study skills, and missing or late assignments. These warnings do not mean that a student is going to fail the class, but they do mean that a student is in danger of failing if there is no academic improvement. Make sure to visit the professor. If significant problems exist with understanding the course material or test taking, consider seeking out a departmental tutor or other resources. Advisors can also identify the appropriate resources.

What is academic probation and how is a student placed on it?

Students who do not pass the semester with a 2.00 grade point average (GPA), are placed on academic probation for the next semester; students on probation for two semesters in a row can be dismissed from the University entirely. When grades improve to the 2.00 level at the end of the next semester, then the probation will be lifted. For more information see the Registrar’s website

What documents am I required to retain from my pre-registration advising meeting?

Faculty are expected to collect a completed Registration Form before giving advisees their PIN number. Faculty should retain one copy for their records and forward the remainder to their academic unit.

Faculty FAQs

How do I find a list of my advisees? How do I efficiently contact my advisees? How do I email my advisees?

For an entire advisee list, log into Pilot UP's "self-serve" portal.  Go to the <faculty and advisors> section. Select the correct term, then select <student information menu>, then select <advisee listing>. Once the list of advisees is visible, either select individual advisees to email or go to the bottom of the page and select <email your advisees> to email all the advisees. 

When should I meet with my advisees?

The most effective advising relationships are formed through multiple interactions throughout the semester. Advisors are expected to meet with their advisees during the two-week period prior to registration. It is recommended you meet with your advisees at least once before this meeting to discuss topics relevant to the student. Many advisors post a sign up list outside their office in order for students to schedule appointment times.

Click the following links for resources on effective advising practices:
NACADA: The Global Community for Academic Advising
Appreciative Advising

How can I get my freshmen advisees to meet with me?

Strategies for getting students to come in vary. Some departments or schools within the university require that students meet with their advisors, sometimes even requiring students to get a signature from their advisor. Other units or individual advisors send out emails to students asking or inviting them to drop by. Freshmen workshops can require students to meet with their advisors. Some academic units use their orientation meetings to link students with their advisors or to schedule advising meetings during the first several weeks of the semester.

What should I expect my advisees to do in preparation for our meeting?

Expect nothing unless the advises are explicitly told what to prepare. Many advisors send emails out to their advisee list prior to advising week, inviting them to attend, telling them how to sign up for meetings, and describing expectations for the student. Expectations of advisors vary; most like students to have a preliminary schedule made up before their meeting to allow time for other issues.  

What can I do if my advisee and I are not a good fit?

If it can be done gracefully, sometimes switching a student to a more appropriate colleague is beneficial to both advisor and student. The goal should be to establish an advising relationship that is in the best interest of the student. Finding a colleague with whom the student has worked well is a good way to start. Sometimes a positive approach, followed by a query works well. “I understand you and Dr. Smith have worked well together. How would you feel about being assigned to him as advisor?” Communicate clearly and use your best judgment to avoid having the student feel as though he or she has been cast away. Continue to offer the student a mentoring relationship with you during and after the transition.  

How do I know if one of my advisees isn’t doing well?

The best way is to ask them. If you would like to see submitted midterm or final grades you can log into "Self Serve" and click on "Faculty & Advisors" tab. Then click "Term Selection" and choose the appropriate semester. Finally click on "Advisee Grade Summary". 

What do I do if one of my advisees isn’t doing well academically?

Success is ultimately the student’s responsibility. However, the advisor can play an important role in supporting academic success. First, it is important to identify academic problems as early as possible and realistically discuss those problems with the student. Second, help the student develop a clear plan for improvement. Usually, students don’t turn things around with vague plans such as “I will try harder.” Is sleep, a demanding job, an engaging student activity, a roommate problem, an illness, disorganization, lack of preparation, or some other problem the cause of their difficulties? Such a plan sometimes involves referring the student to the appropriate resource or having them withdraw from a class. See the sections on referrals for more information. 

What can I do if I am concerned about the well-being of one of my students/advisees?

Consider referring the student to the most relevant campus resource or contact the early alert program.

When should an instructor give academic warnings?

Instructors are asked to identify students in academic jeopardy by the midpoint of the semester. An announcement on the academic calendar specifies the date. The earlier academic warnings are sent, the more time the student has to recognize the problem and improve his or her performance. However, if problems are identified after the midpoint of the semester, academic warnings should be issued immediately and can be issued at any time during the semester.