Audio Visual Services

Audio Visual Services (AVS) supports faculty, staff, and university guests in their use of audiovisual technology for classes, meetings, and events.

Services

• short-term equipment rental
• delivery, setup, and testing
• rapid response troubleshooting
• conferencing and webinar assistance
• audio and video recording and streaming
• preventative and diagnostic maintenance of campus equipment
• media duplication and transfers
• consultations for projects, new installations, and equipment upgrades

Faculty experiencing an issue with classroom equipment are encouraged to call AVS immediately for troubleshooting assistance.  If AVS is unable to resolve the issue quickly, an alternative solution will be proposed to minimize downtime and get the class back up and running as soon as possible.

Students wishing to borrow AV equipment will be redirected to the Library Digital Lab. 

Issues with passwords, software installation, or office computers will be rerouted to the Help Desk.

Faculty and staff seeking software training will be referred to Academic Technology Services. 

Hours

PLEASE NOTE: Due to the COVID-19 pandemic and staff furloughs, AVS will have reduced office hours through December, 2020.  AVS is currently open 8 a.m. - 5 p.m. Monday - Friday.  Some days AVS may be closed between 12 p.m. - 1 p.m.

Normal office hours are listed below.

Spring / Fall Semester                                  

8 a.m. - 9 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday

Summer / No Classes

8 a.m. - 5 p.m.  Monday - Friday

AVS is closed on weekends.  For emergency assistance outside of normal hours of operation, you may still dial the front desk phone number to reach the on-call technician. 

Equipment Checkout

Faculty and staff may request to borrow equipment by emailing, calling, or visiting the AVS office.  When using Virtual EMS to reserve a campus location, AV equipment should be requested on the same service order.

Semester-long, repeating orders should be made at least a week before the semester starts, while one-time orders should be made at least two business days in advance. All requests are filled on a first-come, first-served basis and equipment availability is always dependent on current demand.

AVS offers the following portable equipment for checkout:

• Laptop
• Video camera
• Web camera
• Audio recorder
• Document camera
• Digital camera
• iPad
• Conference phone
• Public address (PA) system
• Microphone
• Audio Mixer
• Digital projector
• Projection screen
• Smart cart (contains: digital projector, laptop, DVD player, & speaker)
• Mobile Laptop Lab (contains: 32 laptops; does NOT contain: power cables)
• TV cart (contains: Blu-ray player)
• Boombox
• Display easel
• Flip chart easel (contains: flip chart pad; does NOT contain: markers)

Charges for Labor Outside of Core Hours

Borrowing equipment is free of charge for staff, faculty, and campus groups.  Labor is also free of charge for requests scheduled during core hours of operation.

Labor provided by AVS for events scheduled outside of core hours will incur a $25.00 per hour charge with a two-hour minimum.

Events are defined as activities or functions that are sponsored by a group within or outside of the university community and within or outside the scope of support of in-class academics.

Charges for Lost or Broken Equipment

If borrowed equipment is not returned to the AVS department, or if returned equipment has been damaged beyond what could be considered wear and tear of normal use, a chargeback for the cost of replacement will be issued to the borrowing department.  The cost of replacement varies widely depending on the type of equipment.

Questions?
503.943.7774, av@up.edu

AV Services is located in Buckley Center 018