New Student


Student working on a laptop outside

The Office of Information Services (IS) would like to take this opportunity to wish you an enjoyable and productive academic year. IS envisions leveraging information technology to support the pursuit of knowledge in an integrated environment. We believe technology can foster an open, collaborative, and unifying culture.

Download the slides from the 2019 Fall Technology Orientation.

 To help you get started with technology, we've compiled the following checklist.  

Before You Arrive 


It is recommended that all students bring a personal laptop (Windows or Mac) to campus. Both device types are supported on our network and typically meet the academic and entertainment needs of our students.

In the event that online instruction is required due to COVID-19, we also highly recommend bringing a suitable set of headphones (with mic) for a quality audio experience.

Check with your Dean or Academic Advisor for any specific technology recommendations or requirements for your major.

The School of Nursing has specific requirements to accommodate computerized testing.

Prepare your computer for campus by visiting the Software Download center and installing the following FREE software: 

  • Anti-virus Software - REQUIRED for ALL computers on the UP network
  • Microsoft Office - Also available at
  • Read and Write Gold -  Accessibility software
  • VMWare View - Enables access to student courseware via a virtual windows desktop


The majority of students make use of on-campus printers located in each dorm, the library, computer labs and other central locations on campus. Personal printers are allowed as long as they connect directly to your computer via USB or Bluetooth. We do not allow personal printers to connect to our campus wired or wireless network.

In addition, students can print from their mobile devices using


Most students make use of a personal smartphone. Please note that cellular signal strength within buildings varies widely from dorm to dorm. We recommend taking advantage of voice-over-WiFi, which is now offered by all major carriers. Learn more from your carrier and phone providers. If a land line is desired, students may request a phone to use in their room for the academic year by contacting the help desk (  

Network Account

Register for self-service password reset (REQUIRED for password management). For instructions please see our password management website.

UP Email

Set up your UP email account on your smartphone. 

Multi-Factor Authentication

Set up Multi-Factor Authentication (MFA) for added security for you University of Portland network account.

Mobile Apps

UP Mobile App

Access University of Portland information and services anytime, anywhere with UP Mobile. Featuring news, calendars, sports, and maps, as well as course information, local bus schedules, and campus dining menus, this app will help you stay up-to-date on campus events and help you access important University of Portland services. It's available on the App Store for iPhone and iPad and on Google Play for Android devices.

Once You Arrive on Campus  


The Help Desk is located in Franz Hall 112.
Open Monday-Friday 7:30 a.m.-5 p.m.